Frequently Asked Questions for Group Administrators
How do I sign up a new student?
In your Group Admin area, Click on "Add New Student" and fill in the information of the new student,
then save the new student information. The student will now be added to your group.
How do I assign a course to a student in my Group?
Under the 'Courses' section in your Group Admin area you will find all of your purchased courses.
If there is a 'drop down' box next to the course, this course can be assigned to any member in your
group simply by clicking on the students name from the 'drop down' box. Once the student has been
selected, click on the 'Assign Courses' button and the course we be assigned to that student.
What username and password should I give each student?
Usernames for students must be unique and contain at least 4 characters. For simplicity we suggest
using the same password for all students, passwords must also be at least 4 characters.
Why do some courses not have a 'drop down' box next to them?
Once a student has logged in to an assigned course you are unable to assign it to another student.
How does a student know that they have been assigned to a course?
While filling in the new student information, if you included their email address, they will be
sent an email notifying them of their course assignment. The email will include their name, type
of course assigned, and their Username and Password. There will also be a link that they can click
on to take them to the student login page to begin their training.
What if the student forgets their Username or Password?
From the Group Administrator area you can see the current username and password of all students in your group.
What if the student does not have an email address?
We suggest using your email address.
How can I monitor each students progress?
In your Group Admin area you can see each students progress. Beside each student's name it will show
their 'status'. "New" means they have not logged in yet. "in-progrss" means they have partially completed
their training. "Passed" means they have completed their training course.
What happens after the student completes their training course?
Once a student has completed ALL sections of their training course they will be able to print a temporary course
completion certificate. Within 5 business days of their completion, we will mail the student's official certification
wallet card to the Group Administrator.
What if a student never logged into their training course and now they no longer our employed by our organization?
As long is there is still a 'drop down' box next to the course, you can re-assign the unused course to another student.
When I login I see my student information but none of the training courses I purchased are there.
You have probably logged in to your STUDENT area. You need to logout and log back in using the
ADMIN login button. Once you have logged in to the Group Admin area you will see your purchased courses.
Do purchased training courses ever expire?
Purchased courses never expire and are good until assigned to a student and the student logs into the course.
Can students use a computer that has a 'Dial-Up' modem?
Although the training course has been accessed through dial-up modems, dial-up modems are not recommended.
High speed DSL or Cable internet connections are needed to take the training without download problems.
How long does a student have to complete their course?
6 months from the day you assign the course to them.
How many times can the student take the test before passing?
As many times as they need until they pass the course or until 6 months expires.
How can I purchase additional courses?
In the Group Administrator's login area there is a link you can click on to purchase more training courses.
If I purchase more courses, do I still get the group rate?
Yes, and you do not need to purchase 5 at a time to get the group rate. Once you are a Group Administrator,
you can now purchase any amount of training courses for your group and get the discounted rate.
Note: In order to get the discounted rate, you must purchase them from the "click here to purchase more courses"
link in your Group Administrator's login area.
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